Terms and Conditions

Terms and Conditions

Last Updated: March 2026

These Terms and Conditions govern your use of the LORETANA website and the purchase of our premium jewelry. By placing an order, you agree to these terms in full.

1. THE LORETANA ENTITY

This website is operated by Loretana, MB.

  • Registered Address: Draugystės g. 17-1, LT-51229 Kaunas, Lithuania
  • Company Code: 307418489
  • Email: info@loretana.com
  • Phone: +370 669 07 070

2. ORDER CONFIRMATION

Once your purchase is finalized, we will send a confirmation email to the address provided at checkout. Please ensure your contact and shipping details are accurate before completing your order. If you do not receive a confirmation email within 1 hour, contact us at info@loretana.com before placing a duplicate order.

3. PRICING & PAYMENT

We accept Visa, MasterCard, and Direct Bank Transfer. All transactions are processed through secure, encrypted payment gateways. All prices displayed on our website include applicable VAT. There are no hidden fees added after checkout.

Standard shipping rates are as follows:

  • Lithuania: €2.38 (Free on orders over €50)
  • Latvia: €4.68 (Free on orders over €50)
  • Estonia: €7.15 (Free on orders over €50)

4. RETURNS & EXCHANGES

You have the right to return or exchange your order within 30 days of receiving it.

  • Returns are free of charge. We provide a prepaid return shipping label.
  • Items must be unworn, in original condition, and returned in their original packaging.
  • Bespoke, custom, or engraved items cannot be returned unless they arrive with a manufacturing defect.

Full details are available on our Refund & Exchange Policy page.

5. 24-MONTH CRAFTSMANSHIP WARRANTY

Every LORETANA piece is protected by our 24-Month Craftsmanship Warranty from the date of purchase. This covers structural and manufacturing defects. It does not cover normal wear and tear, oxidized fading, or damage caused by accidents, improper storage, or chemical exposure. To make a warranty claim, email info@loretana.com with your order number and a clear photo of the issue.

6. INCORRECT OR FAULTY DELIVERY

If you receive an incorrect or damaged item, contact us immediately at info@loretana.com with your order number and a photo of the issue. We will dispatch the correct item or issue a full refund at no cost to you.

7. INTELLECTUAL PROPERTY

All designs, imagery, content, and intellectual property on this website are exclusively owned by Loretana, MB. Unauthorized use, reproduction, or commercial use of our content is strictly prohibited without explicit written consent.

8. DATA PRIVACY

We collect only the personal data necessary to process your order and deliver your jewelry. We never store payment data and will never sell your personal information. Data is shared only with trusted logistics and payment partners required to fulfill your order. Full details are available in our Privacy Policy.

9. GOVERNING LAW

These Terms and Conditions are governed by the laws of the Republic of Lithuania. Any disputes that cannot be resolved directly will be submitted to the competent courts of Lithuania.

10. CONTACT

  • Email: info@loretana.com
  • Phone: +370 669 07 070
  • Address: Loretana MB, Draugystės g. 17-1, LT-51229 Kaunas, Lithuania
  • Company Code: 307418489