Privacy policy

Privacy Policy

Last Updated: March 2026

This Privacy Policy explains how LORETANA collects, uses, and protects your personal data when you visit our website or place an order for our premium jewelry. We respect your privacy and are committed to protecting your personal information.

1. WHO WE ARE

  • Company: Loretana, MB
  • Registered Address: Draugystės g. 17-1, LT-51229 Kaunas, Lithuania
  • Company Code: 307418489
  • Email: info@loretana.com
  • Phone: +370 669 07 070

2. WHAT DATA WE COLLECT

We collect only the minimum data necessary to fulfill your order and provide excellent customer support. When you place an order or subscribe to our newsletter, we collect:

  • Your full name, email address, and phone number.
  • Your exact delivery address, city, and postal code.

3. HOW WE USE YOUR DATA

We use your personal data exclusively to:

  • Process and fulfill your LORETANA order efficiently.
  • Deliver your jewelry safely to your destination.
  • Provide customer support and keep you updated on your order status.
  • Send marketing emails if you have explicitly opted in (you may unsubscribe safely at any time).

4. PAYMENT SECURITY

LORETANA does not store, process, or have access to your credit card information. All transactions are securely encrypted and processed exclusively through verified, PCI-compliant payment institutions.

5. DATA SHARING

We will never sell your personal information. We share your data only with trusted partners strictly when necessary to fulfill your order, including:

  • Shipping couriers: To deliver your package safely to your door.
  • Payment processors: To securely complete your transaction.

6. COOKIES

We use cookies to improve your browsing experience, remember your cart items, and understand how visitors navigate our website. You can control or disable cookie settings through your internet browser at any time.

7. YOUR GDPR RIGHTS

As a resident of the European Union, you are fully protected by GDPR regulations. You have the right to:

  • Access the personal data we hold about you.
  • Request the correction of inaccurate data.
  • Request the permanent deletion of your data (Right to be Forgotten).
  • Object to or restrict how we process your data.

To exercise any of these rights, simply contact us at info@loretana.com.

8. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill your order, provide warranty support, and comply with legal accounting obligations under Lithuanian and EU law.

9. CONTACT

If you have any questions or concerns about this Privacy Policy, please reach out to us:

  • Email: info@loretana.com
  • Phone: +370 669 07 070
  • Address: Loretana MB, Draugystės g. 17-1, LT-51229 Kaunas, Lithuania
  • Company Code: 307418489