Frequently Asked Questions

Each Loretana interchangeable piece is a complete pair where the visible decorative element (a halo, a drop, a stone cluster) screws off the hoop or post and is replaced with another element from the same set. No catalogue of charms. No mixed-brand fittings. Every interchangeable set arrives as a closed system: the base hoop plus the swap elements designed for it.

The mechanism is a precision screw thread, not a hinge or magnet. With clean fingers and a slow quarter-turn, the swap takes seconds and stays secure through full daily wear. For the full mechanism explainer, read our piece on how interchangeable hoops actually work.

The 925 sterling silver base of a Loretana piece is built to last decades with proper care. Rhodium or 14K gold plating typically holds 2 to 5 years of daily wear before showing meaningful thinning at high-friction points, at which point we offer professional replating to restore the original finish.

Stones, screw threads, and clasps are inspected before dispatch and protected by our 24-Month Craftsmanship Warranty. With basic care (read our silver care guide), a Loretana piece stays in rotation indefinitely.

Every Loretana piece is hand-finished in our Kaunas, Lithuania atelier. MB Loretana is registered with the Lithuanian Business Register (code 307418489) and with Lietuvos prabavimo rūmai (the Lithuanian state assay office) under order 4819767. Each piece carries the 925 international hallmark alongside our registered responsibility mark before it ships.

The base of every Loretana piece is 925 sterling silver, hallmarked by Lietuvos prabavimo rūmai and identified by our registered responsibility mark. Plating is either rhodium (for a cool mirror-bright silver tone) or 14K gold (for a warm gold tone). Stones are AAA-grade cubic zirconia, selected for clarity and brilliance comparable to natural stones at a fraction of the cost.

All Loretana pieces are nickel-free and hypoallergenic under EU Nickel Directive, safe for sensitive skin and daily wear.

Loretana uses AAA-grade cubic zirconia, a synthetic gemstone selected for hardness (8.5 on Mohs), clarity, and brilliance. Unlike costume rhinestones or lower-grade zirconia, AAA cubic zirconia is cut and faceted like a fine gemstone and stays sparkling under daily wear.

The choice is deliberate: it lets us deliver pieces that look and wear like fine jewelry without the price tag of natural diamonds or sapphires. For the full breakdown, see our AAA zirconia buyer's guide.

Yes. The interchangeable system is built for this. A Loretana hoop with two or three swap elements gives the wearer multiple looks from a single gift, so a gift recipient adapts the piece to her own style rather than committing to one design. The minimalist base pieces (stacking bands, simple hoops, classic studs) also fit almost any wardrobe.

If you'd rather let the recipient choose, our e-gift card covers any piece in the catalog.

Loretana pieces work for the moments that matter: birthdays, anniversaries, graduations, "just because" gestures, Mother's Day, and milestone purchases for yourself. Each piece arrives in our signature green Loretana box with a brand card, ready to give.

Browse our interchangeable jewelry gift guide for ideas organized by relationship and budget.

Loretana rings are listed in EU sizes 16 to 19 (including half sizes), where the number is the inner diameter in millimeters. To find your size:

• Measure a ring that already fits well: inner diameter in mm = your EU size.
• Or wrap a strip of paper around your finger, mark the overlap, measure the length in mm, and divide by 3.14.
• Measure at the end of the day when fingers are at their natural size, not first thing in the morning.

Full instructions on our Size Guide. If you need help, email us with your measurements and we will confirm before dispatch.

Every Loretana piece is inspected and dispatched from our Kaunas studio within 1 business day. Delivery timelines after dispatch are:

• Lithuania: 1 to 3 business days
• Latvia: 1 to 3 business days
• Estonia: 1 to 3 business days

For bespoke or engraved orders, dispatch may take up to 14 business days. We contact you personally if this applies.

Delivery is free on orders over €50 across Lithuania, Latvia, and Estonia. Below that threshold:

• Lithuania: €2.38
• Latvia: €4.68
• Estonia: €7.15

Full details on our Shipping Policy.

Yes. You have 30 days from delivery to request a return or exchange. The piece must be unworn, in original condition, and in the original Loretana presentation box. Email info@loretana.com with your order number and we will guide you through the process.

Full conditions on our Refund & Exchange Policy.

We accept Visa, MasterCard, Apple Pay, Google Pay, and direct bank transfer. All transactions are securely encrypted by Shopify Payments. Listed prices include 21% VAT applied at checkout per delivery country. No hidden fees.

Every Loretana piece is protected by a 24-Month Craftsmanship Warranty from the date of purchase. If a manufacturing defect appears (a loose stone, a misaligned thread, a clasp that fails under normal use), email us at info@loretana.com with your order number and a clear photo. We repair or replace at no charge.

Normal wear (plating thinning, light scratches, sized stone movement after impact) is not covered but can be serviced at cost.

Yes, in three measurable ways:

• Production: small Kaunas atelier with hand-finishing, not factory mass production. Lower energy footprint per piece.
• Materials: 925 sterling silver from EU suppliers with traceable supply chains. AAA cubic zirconia eliminates conflict-stone concerns associated with mined gems.
• Design: the interchangeable system itself is sustainable. One hoop with three swap elements replaces three separate pairs of earrings. Fewer pieces, longer lifespan, less landfill.

Packaging is recyclable paper-pulp boxes printed with soy-based inks. We do not ship with plastic.

Before shipping, each piece passes Lietuvos prabavimo rūmai inspection and receives two marks: the 925 international hallmark (certifying the silver content) and our registered responsibility mark (identifying MB Loretana as the maker). Both are recognized across the EU. For the full hallmark explainer, read The Lithuanian Hallmark: What It Means on Silver.