The LORETANA Guarantee: Shop with Absolute Confidence
We craft our jewelry to become a permanent part of your story. But if a piece doesn't perfectly align with your style, or if you need a different fit, we make the exchange process completely frictionless. Your peace of mind is our priority.
The 30-Day "Love It" Promise
You have 30 days from the moment your LORETANA package arrives to decide if it is the perfect match. If you are not completely satisfied, you have the absolute right to return or exchange your piece.
The Simple Conditions:
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The jewelry must be unworn and in its original, pristine condition.
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It must be returned in its original LORETANA packaging.
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The Exception: Bespoke & Engraved Pieces. Because customized items are crafted uniquely for your personal story, they are 1-of-1 and cannot be returned or exchanged unless they arrive with a manufacturing defect.
The 24-Month Craftsmanship Warranty
We don't just talk about premium 925 Sterling Silver quality; we back it up. Every LORETANA piece is protected by our 24-Month Craftsmanship Warranty from the date of purchase.
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What it covers: Any structural or manufacturing defects (eg, faulty clasps or loose stone settings out of the box).
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What it does not cover: Normal wear and tear, oxidized fading over time, or damage caused by accidents, improper storage, or chemical exposure (like perfumes and harsh lotions).
How to Initiate an Exchange or Warranty Claim
We treat our post-purchase support like a VIP concierge service. To start an exchange, return, or warranty review, simply reach out to our team:
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Email us at info@loretana.com with your request.
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Include your Order Number in the subject line.
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For Warranty Claims: Please attach a clear photo of the issue and a brief description so our Kaunas studio team can resolve it immediately.